Information Services Help Desk

Providing High-Quality Customer Service for the CU School of Medicine

Software & Applications Follow

Updated

CU SIS and Curriculum Resources:

OIT Software Tools & Services

Absolute

Provides comprehensive cybersecurity solutions designed to safeguard and manage computing devices. It ensures the security and functionality of devices by enabling the tracking of lost or stolen hardware, protecting sensitive data, and automatically repairing any compromised security software.

  • Hosted for SOM LAN Admins by IT Shared Services (ITSS; School of Medicine IT). Supported by ITSS. 
  • Dashboard available to IT staff only.
  • For purchasing requests, account requests, or login issues, direct the user to support@medschool.zendesk.com.

Adobe Creative Cloud

Amion

Amion is a cloud-hosted calendar resource for clinicians at SOM. The calendar displays their clinical schedule.

  • IT Shared Services (ITSS; School of Medicine IT) does not host this application. They can assist the user with installing and opening the application, but all other issues need to be directed to the user’s department. There will be an administrator or clinical coordinator in the user’s department that will handle accounts and troubleshooting.
     
  • Departments using Amion: Anesthesiology, Radiology, Psychiatry, Cardiology, Division of Hospital Medicine, and medical students in their respective departments.

ATLAS.ti

ATLAS.ti is a research program used for qualitative data research and analysis.

  • Hosted and supported by Rob Mesec in Family Medicine: ROBERT.MESEC@CUANSCHUTZ.EDU
  • Licenses are annual and expire February 22 each year. Users have 30 day grace period after the license expires to renew.

ByteBloc

This is a cloud-hosted resource, like Amion, that is used to display clinician schedules.

  • IT Shared Services (ITSS; School of Medicine IT) does not host this application. They can assist the user with opening their ByteBloc calendar in Outlook, but all other issues need to be directed to the user’s department. There will be an administrator or clinical coordinator in the user’s department that will handle accounts and troubleshooting.
  • Departments using ByteBloc:
    • Emergency Medicine. Direct EMED users to Rachel Aerne (RACHEL.AERNE@CUANSCHUTZ.EDU) if they need their ByteBloc calendar link or if they are receiving an “access denied” error.
  • Issues relating to the user adding the ByteBloc calendar to Outlook should be directed to support@medschool.zendesk.com.

DocuSign

The School of Medicine Dean’s Office hosts DocuSign for all School of Medicine and School of Public Health employees. The SOM Dean’s Office provides these licenses at no cost to the users. Please note that this instance of DocuSign is not CFR Part 11 compliant.

  • If a SOM or SPH user would like a license, please have them fill out this request form: https://medschool.zendesk.com/hc/en-us/requests/new?ticket_form_id=360003437434 
  • IT Shared Services (ITSS; School of Medicine IT) manages this instance of DocuSign. They also manage the following separate DocuSign instances: ADM-VCHA-COMPASS, CU Medicine, Grants and Contracts, Regulatory Compliance, and School of Pharmacy.

Esri ArcGIS

ArcGIS is a desktop (and cloud) program used to create, share, and manage maps, scenes, layers, apps, and other geographical content.

  • IT Shared Services (ITSS; School of Medicine IT) hosts and manages ArcGIS for all School of Medicine and School of Public Health users. Licenses are provided at no cost for these users.

GraphPad Prism

Prism (not to be confused with the PRiSM web application) is a commercial scientific 2D graphing and statistics software for both Windows and Mac computers. Prism combines scientific graphing, comprehensive curve fitting (nonlinear regression), understandable statistics, and data organization. It allows you to easily perform basic statistical tests commonly used by laboratory and clinical researchers.

  • IT Shared Services (ITSS; School of Medicine IT) hosts and manages GraphPad Prism. Licenses renew in November of each year. License costs are not prorated throughout the year due to ITSS purchasing all of the licenses in bulk. As of 11/2025 the license cost is $103.51.
  • If a user would like a license for Prism or if they need any technical assistance, please have them fill out this form: GraphPad Prism Request

iLabs

iLabs is a web-based software platform used to manage core facilities, shared resources, and research operations, including scheduling service requests, billing, and inventory management. 

  • IT Shared Services (ITSS; School of Medicine IT) does not host this application. All support is redirected to OIT at 303-724-4357. 

Phillips Intellispace PACS

PACS is a medical imaging system that provides storage and access to images for multiple modalities. Only clinicians with special access can utilize PACS. New users must go through a PACS training with UCH before they gain access to the program.

  • PACS is hosted and managed by the PACS team at UCHealth. Their team can be reached at 720-848-XXXX
  • IT Shared Services (ITSS; School of Medicine IT) have deployed special systems to Radiologists that they use to perform their reading shifts from home. ITSS worked with the PACS team to ensure these systems are compliant with their security requirements and are set up to access the UCH systems. These systems are unique and are not set up like other systems on campus. Please do not attempt to troubleshoot any issues on these systems.
  • Direct all users to this special support email for assistance: radwfh@medschool.zendesk.com

QGenda

QGenda is a web-hosted application, similar to Amion and ByteBloc, that allow clinicians to view their clinical schedules.

axiUm

BioRender

BioRender is a web-based program that helps create scientific figures, the tool has a library of 50k scientifically accurate life science icons and templates with drag and drop functionality.

  • This license is useable from July 1- June 30 and will be renewed each year in July. Licenses are $200 annually and will not be prorated. Speed type required for purchase.
  • IT Shared Services (ITSS; School of Medicine IT) does not provide support for the product, if people need to know how to use it they need to go to BioRender resources. 
  • They can also reach out to OIT (303-724-4357) and escalate to Constituent Services team.
  • You can access BioRender here: portal page

Qualtrics 

Qualtrics provides a cloud-based survey platform allowing organizations to standardize data and surveys. Qualtrics is an approved software providor for forms that collect protected information; this includes information as part of the Health Insurance Portability and Accountability Act (HIPAA).

  • IT Shared Services (ITSS; School of Medicine IT) hosts and manages Qualtrics. 
  • All new forms that collect protected information are required to reside in Qualtrics as of January 2021.
  • For request a new license, please use this Form to submit access request. 
  • For support please contact Michael Hunt (MICHAEL.HUNT@CUANSCHUTZ.EDU).

Office 365

  • You can access Office 365 applications by logging in at https://office.com. Sign in using your university email address and password. Office 365 is available to install on up to 5 PCs or Macs (and other mobile devices). 
  • To install Office 365 on your device (PC or Mac), go to https://www.microsoft365.com/.
    • Sign in wiht your university emaila ddress and you will be redirected to the university SSO login page to enter your university credentials. 
    • Once logged in, click Install Apps at the top right corner of the page and click Microsoft 365 apps. It will automatically download the proper installer version whether you're on a PC or Mac.

 

 

Formstack

Formstack is a form building and data collection tool that can be used to accomplish a wide variety of tasks. You can build forms; configure everything from notification emails to approval workflows and form security; and view, edit, export or manipulate the data which has been submitted via your form.

  • IT Shared Services (ITSS; School of Medicine IT) does not provide support for the product.
  • OIT manages Formstack and access can be requested by filling up this Form. 

Camtasia

Techsmith Camtasia offers a suite of tools to record your computer screen and turn those recordings into professional-grade videos. A license can be requested through the OIT Service Desk or by submitting a request through Cherwell. 

Calendly and Zoom Integration

Calendly is an online scheduling tool that simplifies the process of booking meetings and appointments.

  • CU Denver: Escalate the request to Constituent Services
  • CU Anschutz: We can't integrate Calendly accounts with the University Zoom account as the integration violates our business agreement with Zoom as well as violates our HIPAA policy
  • We recommend utilizing the Zoom plugin for Microsoft Outlook for scheduling Zoom appointments. 

Cayuse eSirius

Cyuse is used for Animal protocol submission, review and tracking.

Snagit

A versatile screen capture and recording software developed by TechSmith. It allows users to easily capture images and videos of their computer screens, making it ideal for creating tutorials, presentations, and documentation

 

Redcap

Uses University credentials, direct all other requests to the RSS team Login is https://redcap.ucdenver.edu/

 

Visio

Visio is available through Insight. Please email colorado@insight.com for a quote . Installation media is not required, as Visio is installed via the method outlined on this page.

 

InfoEd eRA System

This system is used for Grants and contracts routing, submission and tracking. Award tracking. Human subjects protocol submission, review and tracking. Conflict of interest submission, review and tracking. Reporting.

 

Eserius

Eserius is supported by the IACUC Administrator, users can contact them at 303-724-1056 or at IACUC@ucdenver.edu

 

The after hours response and support for this service was discussed in ICM, and it was agreed that after-hours response will be "best effort". <stg, 5- 2023>

 

Interfolio

Anschutz Medical Campus (Specifically the School of Medicine)- Cheryl Welch (303-724-5356). If you have a technical issue with the system, you can either contact Cheryl, or you can contact Interfolio directly at: help@interfolio.com or (877) 997-8807 Monday- Friday 9–6pm Eastern Time.

 

Denver Campus- dave.deffenbacher@ucdenver.edu and joann.brennan@ucdenver.edu

 

Respondus

Respondus is an exam builder software available to all full and part-time faculty members on the Downtown or Anschutz Medical Campus currently teaching online or in the classroom.

 

Installation Instructions and Key

 

Relias

https://www.cusomgateway.com/provider-resources/relias-learning-management-system/

 

If you users are unable to access their account or have issues that they are not able to resolve their problem with the attached guides located on website above, please contact ReliasSupport@cumedicine.us

 

Salesforce

Salesforce will always have different instances spread across the Universities, depending on the School, College, or department in question. Please collect information on what department the user is with and if they are a new or existing Salesforce user.

Because of this, if someone has Salesforce specific questions be sure to connect with Heather Vigeveno on Teams for support and clarification. She can inform you on a specific point of contact.

IMPORTANT- The CRM-Salesforce escalation path in Cherwell will not escalate tickets correctly. Because of this, please connect with Heather for clarification on these tickets.

If users from the School of Medicine are having issues with Salesforce, you can have them email salesforce@cumedicine.us.

 

Skype

Service Desk if you get a call for skype for the business not working you can do the following:

 

  1. make sure to exit skype.

  2. go into windows credential manager and delete anything that has SIP in it.

  3. Re-sign into skype for business.

 

Also, recommend moving to teams since Microsoft has ended development for skype for business and is

 

EOL: https://docs.microsoft.com/en-us/skypeforbusiness/legal-and-regulatory/end-of-integration-with-3rd-party-providers

 

Slate

The CRM-Slate escalation path (Customer Relation Management) is almost always the correct path for most troubleshooting in the app.

The rare exception is IDM-related account issues.

When in doubt about a Slate ticket, connect directly with Krystal Fox and she can clarify what next steps should look like.

 

SPSS License

This link will actually come from OIT for CU Boulder, as they issue these licenses (https://oit.colorado.edu/software-hardware/site-licenses/spss). For assistance, contact help@colorado.edu or 303-735-4357Unfortunately, CU Denver OIT is not directly involved in SPSS licensing.

To install spss you will need authorization key (provided in an email after purchase). After install, make sure 'Run Authorization Wizard" is checked and supply the authorization key.

 

Is a Business School student having issues with SPSS?

Have them email bus.studentsupport@ucdenver.edu

 

Skillsoft

UIS - Handles Skillsoft(note: if it is a login issue we can reset pw ) UIS Help Desk 303-860-4357

 

CW

 

Quick Classify: ID management Service: Provisioning

Category: UCD access

 

Team escalation: is IDM (identity management)

 

Titanium

Logins are managed by the Counseling Center 303-315-7270

https://www.ucdenver.edu/counseling-center

 

ScholarLYNX

Logins are local to ScholarLYNX if users have trouble logging in, direct them to email scholarship@ucdenver.edu

 

SolidWorks

SolidWorks is licensed through the College of Engineering, Design, and Computing (CEDC), and due to the agreement with the vendor installation media and license keys are not provided to the Service Desk. Any requests for licenses, installation media, or assistance with installing the software need to be directed to the CEDC service center at cedchelp@ucdenver.edu. You can also refer folks to the CEDC software page.

 

PROCTORIO

 

The URL to download the proctorio browser plugin (which is needed for usage of this tool) is here: https://getproctorio.com/

After you've installed the plugin, you'll go to the course you want it implemented on, then select 'Settings' from the left-hand menu. Once in 'Settings' find the 'Apps' tab, and search for 'Proctorio' and select that option.

 

The 'Consumer Key' is as follows:

386dd14eff224ea98e388e35a7258170 The 'Shared Secret' is as follows:

f79d6dc787ef4ede96596b2223c93dc4

 

After you've done that, you should be all set. Below are some additional resources regarding Proctorio: General: https://proctorio.zendesk.com/hc/en-us/categories/200050300-General-Support

Professor support: https://proctorio.zendesk.com/hc/en-us/categories/200052095-Professor-Support Student support: https://proctorio.zendesk.com/hc/en-us/categories/200043139-Student-Support

 

To install Proctorio in your course:

  • Go to Settings

  • Click the "Apps" tab at the top

  • Search for "Proctorio" and click the tile Click "+ Add App"

  • Enter the following:

  • Consumer Key: 386dd14eff224ea98e388e35a7258170 Shared Secret: f79d6dc787ef4ede96596b2223c93dc4 Click "Add App"

  • Click the "Navigation" tab to add "Secure Exam Proctor (Proctorio) to the navigation pane

OnCore

  • OnCore is a clinical trail management system for managing protocols, subjects, billing and biospecimens. The University of Colorado Anschutz Medical Campus (CU-Anschutz), University of Colorado Health system (UCHealth) and the Children’s Hospital Colorado (CHCO) use OnCore as a campus-wide platform to manage clinical research and facilitate fiscal and operational compliance.
  • Resource Website: https://research.cuanschutz.edu/crs/clinical-research-support/oncore
  • For support, please contact OnCore Admin at OnCoreSupport@ucdenver.edu/ 303-724-1111.

 

Project Professional

 

Computing Infrastructure is asking for a license proof of purchase, and computer name, then they can send a link for the install. Users can purchase the software via marketplace, CDW or Insight. It is helpful to also include which version the user purchased, 2019 pro or standard. Requests can be escalated to computing infrastructure.

 

PRiSM, FIMS, and Faculty Development

  

If you get calls about prism make sure they can login to the university systems first. Then direct them to som.ucdenver.edu and the black banner in the middle of the page make sure they click University of Colorado.. this is for the school of medicine.

 

Inplace

Managed by College of Nursing

 

Email: CON.InPlace@ucdenver.edu (303-724-1812)

 

Tenable 

securitycenter.ucdenver.edu

CW Escalation: Software/Applications > Other/misc > Incident > Security Ops

 

Smartsheet

Administered by the Med School Deans office

https://medschool.cuanschutz.edu/faculty-affairs/for-administrators/forms-letters-and-templates/smartsheet

Livetext

The School of Education uses Livetext

If students/faculty call about this tool, please direct them to SEHD IT Helpdesk 303-315-6350 or email: SEHDHELP@UCDENVER.EDU

eSirius

 https://esirius.researchadmin.ucdenver.edu/esirius3g/

If an user is unable to log in with their credentials and can access university platforms, please have them contact IACUC@cuanschutz.edu or IBC @cuanschutz.edu

 

Transfer Evaluation System (TES)

https://www.ucdenver.edu/docs/librariesprovider122/undergraduate-academic-advising/tes-user-instructions.pdf?sfvrsn=dd4debb9_2 Advising actually manages the transfer process for credits. Generally speaking, every school and college has their own advisors for this Undergraduate Academic Adivising Info: CUEA@ucdenver.edu or 303-315-1940

Graduate Advising (Business School): grad.advising@ucdenver.edu or 303-315-8110 or 303-315-8111

 

GitHub

Direct all requests for GitHub Enterprise accounts to the DODA team: Software/applications > Other/misc > DODA