Software & Applications

Software & Applications

CU SIS and Curriculum Resources:

Office of the Registrar

Software

Anschutz Campus: 

https://www.cuanschutz.edu/offices/office-of-information-technology/tools-services

Denver Campus: 

https://www.ucdenver.edu/offices/office-of-information-technology/tools-services/software-and-applications

 

Absolute

Hosted for SOM LAN Admins by IT Shared Services (ITSS; School of Medicine IT). Supported by ITSS.

Dashboard available to IT staff only.

For purchasing requests, account requests, or login issues, direct the user to [e-mail].

Adobe Creative Cloud

Adobe Acrobat Pro is available for an annual rate of $18. This can only be charged to a SpeedType, procurement cards are not accepted. Request a license from the OnTheHub software store.

Adobe Creative Cloud (includes Acrobat Pro) is available for an annual rate of $65. This can only be charged to a SpeedType, procurement cards are not accepted. Request a license from the OnTheHub software store.  

 

Amion

Amion is a cloud-hosted calendar resource for clinicians at SOM. The calendar displays their clinical schedule.

IT Shared Services (ITSS; School of Medicine IT) does not host this application. They can assist the user with installing and opening the application, but all other issues need to be directed to the user’s department. There will be an administrator or clinical coordinator in the user’s department that will handle accounts and troubleshooting.

Departments using Amion: Anesthesiology, Radiology, Psychiatry, Cardiology, Division of Hospital Medicine, and medical students in their respective departments.

Asset Panda

Asset Panda is an asset tracking solution hosted and managed by IT Shared Services (ITSS; School of Medicine IT).

Users do not have access to Asset Panda; only IT staff.

For account requests or login issues, direct the individual to [e-mail].

 ATLAS.ti

ATLAS.ti is a research program used for qualitative data research and analysis.

Hosted and supported by Rob Mesec in Family Medicine: [e-mail]

Licenses are annual and expire February 22 each year. Users have 30 day grace period after the license expires to renew.

ByteBloc

This is a cloud-hosted resource, like Amion, that is used to display clinician schedules.

IT Shared Services (ITSS; School of Medicine IT) does not host this application. They can assist the user with opening their ByteBloc calendar in Outlook, but all other issues need to be directed to the user’s department. There will be an administrator or clinical coordinator in the user’s department that will handle accounts and troubleshooting.

Departments using ByteBloc: Emergency Medicine. Direct EMED users to Rachel Aerne ([e-mail]) if they need their ByteBloc calendar link or if they are receiving an “access denied” error. Issues relating to the user adding the ByteBloc calendar to Outlook should be directed to [e-mail].

Code42 CrashPlan

CrashPlan is a cloud resource used to backup data on computers.

Hosted and supported by IT Shared Services (ITSS; School of Medicine IT).

CrashPlan will be decommissioned in September 2023. No new licenses are being purchased. If anyone has any questions about the decommissioning process, please direct them to Michael Hunt at [e-mail]. Dalan Jensen ([e-mail]) can also provide information about this product.

DocuSign

The School of Medicine Dean’s Office hosts DocuSign for all School of Medicine and School of Public Health employees. The SOM Dean’s Office provides these licenses at no cost to the users. Please note that this instance of DocuSign is not CFR Part 11 compliant.

If a SOM or SPH user would like a license, please have them fill out this request form: https://medschool.zendesk.com/hc/en-us/requests/new?ticket_form_id=360003437434 

IT Shared Services (ITSS; School of Medicine IT) manages this instance of DocuSign. They also manage the following separate DocuSign instances: ADM-VCHA-COMPASS, CU Medicine, Grants and Contracts, Regulatory Compliance, and School of Pharmacy.

Egnyte

Egnyte is a HIPAA-compliant cloud platform that provides file synchronization, sharing, and data governance. Egnyte is similar to Microsoft OneDrive but does not allow for syncing of data. Data must be uploaded to Egnyte manually from a web portal. This resource also allows us to share large data sets with (research) collaborators at other institutions.

If a user would like a license for Egnyte or if they would like more information, please have them fill out this form: https://medschool.zendesk.com/hc/en-us/requests/new?ticket_form_id=360003437434

Esri ArcGIS

ArcGIS is a desktop (and cloud) program used to create, share, and manage maps, scenes, layers, apps, and other geographical content.

IT Shared Services (ITSS; School of Medicine IT) hosts and manages ArcGIS for all School of Medicine and School of Public Health users. Licenses are provided at no cost for these users.

If a user would like a license for Egnyte or if they would like more information, please have them fill out this form: https://medschool.zendesk.com/hc/en-us/requests/new?ticket_form_id=360003437434

GraphPad Prism

Prism (not to be confused with the PRiSM web application) is a commercial scientific 2D graphing and statistics software for both Windows and Mac computers. Prism combines scientific graphing, comprehensive curve fitting (nonlinear regression), understandable statistics, and data organization. It allows you to easily perform basic statistical tests commonly used by laboratory and clinical researchers.

IT Shared Services (ITSS; School of Medicine IT) hosts and manages GraphPad Prism. Licenses renew in November of each year. License costs are not prorated throughout the year due to ITSS purchasing all of the licenses in bulk. As of 11/2025 the license cost is $82.21. This year’s cost can be verified with Michael Hunt ([e-mail]).

If a user would like a license for Prism or if they need any technical assistance, please have them fill out this form: GraphPad Prism Request

iLabs

Phillips Intellispace PACS

PACS is a medical imaging system that provides storage and access to images for multiple modalities. Only clinicians with special access can utilize PACS. New users must go through a PACS training with UCH before they gain access to the program.

PACS is hosted and managed by the PACS team at UCHealth. Their team can be reached at 720-848-XXXX

IT Shared Services (ITSS; School of Medicine IT) have deployed special systems to Radiologists that they use to perform their reading shifts from home. ITSS worked with the PACS team to ensure these systems are compliant with their security requirements and are set up to access the UCH systems. These systems are unique and are not set up like other systems on campus. Please do not attempt to troubleshoot any issues on these systems. Direct all users to this special support email for assistance: [e-mail]

QGenda

QGenda is a web-hosted application, similar to Amion and ByteBloc, that allow clinicians to view their clinical schedules.

IT Shared Services (ITSS; School of Medicine IT) does not host or manage this application. They can assist the user with opening their QGenda calendar in Outlook, but all other issues need to be directed to the user’s department. There will be an administrator or clinical coordinator in the user’s department that will handle accounts and troubleshooting.

Departments using QGenda:

• Surgery (GITES): [e-mail]
• ANES: [e-mail] & [e-mail]).
• Cardiology: [e-mail]
• QGenda Main Support Contact: [e-mail]

axiUm

Logs in using university credentials, but beyond that is supported by the School of Dental Medicine Website: https://www.exansoftware.com/axium/

SODM Phone: [phone]

BioRender

BioRender is a web-based program that helps create scientific figures, the tool has a library of 50k scientifically accurate life science icons and templates with drag and drop functionality.

This license is useable from July 1- June 30 and will be renewed each year in July. Licenses are $200 annually and will not be prorated. Speed type required for purchase.

We are not providing support for the product, if people need to know how to use it they need to go to BioRender resources. If they need access escalate to Constituent Services.

You can access BioRender here: portal page

Information links 

Website: biorender.com FAQs: help.biorender.com/en/

Online tutorials: learn.biorender.com

Qualtrics Request -

Send requester to proper Qualtrics Admin for access.

Download O365

 Overview

Microsoft Office 365 is a cloud-based service that is designed Mac: Download instructions

PC: Download instructions Mobile: Download instructions

 

Formstack

If someone calls or emails requesting a Formstack account, please refer them to the OIT website. Have the requestor select Tools and Services and search for Forms or Formstack in the search tool and then click on the button Request Formstack Account. The form will require the user to enter all the pertinent information needed by the Constituent Services Team for processing the request.

Camtasia

Note: Looks like current year versions of Camtasia are typically released in April - June https://en.wikipedia.org/wiki/Camtasia#Versions

 Installation website: https://www.techsmith.com/download/licenses/camtasia/22 Camtasia 2023 Product Key: R5DWC-98CP4-MKT53-CUDXC-VARE6

 Our Enterprise Deployments page:

https://www.techsmith.com/enterprise-resources.html

Calendly and Zoom Integration

CU Denver:

Escalate the request to Constituent Services

CU Anschutz:

We can't integrate Calendly accounts with the University Zoom account as the integration violates our business agreement with Zoom as well as violates our HIPAA policy

Recommend them to utilize the Zoom outlook plugin as a form of scheduling zoom appointments

Cayuse eSirius Support

https://research.cuanschutz.edu/university-research/research-information-technology/enterprise-research-admin-systems/cayuse-esirius-2 For questions and support, please email [e-mail]

Snagit

Installation website: https://www.techsmith.com/download/licenses/snagit/23 Snagit 2023 Product key: WCCRA-8MWMU-EP7AC-PZ22N-ZEE95

Older versions of software can be found here: https://www.techsmith.com/download/oldversions? utm_source=product&utm_medium=snagit&utm_campaign=sw20

Product Key: LADCC-HUAC9-RRPCA-MKHPV-P52A3 (will not work with the newest version, but this key will work with the v 20.1.5 [2020Oct 13] version).

Redcap

Uses University credentials, direct all other requests to the RSS team Login is https://redcap.ucdenver.edu/

Visio

Visio is available through Insight. Please email [e-mail] for a quote . Installation media is not required, as Visio is installed via the method outlined on this page.

ERA/InfoEd

At the ERA portal, make sure the user is selecting "Denver" as their campus. Selecting a different campus will take them to the wrong login portal. If the user needs to reset their password, They can do so at www.ucdenver.edu/passwordreset

If user is going to the correct portal and they have the correct credentials but have not been given access to the portal,

this can be requested through COMIRB. For information, see www.ucdenver.edu/comirb or contact [e-mail]

Eserius

Eserius is supported by the IACUC Administrator, users can contact them at 303-724-1056 or at [e-mail]

The after hours response and support for this service was discussed in ICM, and it was agreed that after-hours response will be "best effort". <stg, 5- 2023>

Interfolio

Anschutz Medical Campus (Specifically the School of Medicine)- Cheryl Welch (303-724-5356). If you have a technical issue with the system, you can either contact Cheryl, or you can contact Interfolio directly at: [e-mail] or [phone] Monday- Friday 9–6pm Eastern Time.

Denver Campus- [e-mail] and [e-mail]

Respondus

Respondus is an exam builder software available to all full and part-time faculty members on the Downtown or Anschutz Medical Campus currently teaching online or in the classroom.

Installation Instructions and Key

Relias

https://www.cusomgateway.com/provider-resources/relias-learning-management-system/

If you users are unable to access their account or have issues that they are not able to resolve their problem with the attached guides located on website above, please contact [e-mail]

Salesforce

Salesforce will always have different instances spread across the Universities, depending on the School, College, or department in question. Please collect information on what department the user is with and if they are a new or existing Salesforce user.

Because of this, if someone has Salesforce specific questions be sure to connect with Heather Vigeveno on Teams for support and clarification. She can inform you on a specific point of contact.

IMPORTANT- The CRM-Salesforce escalation path in Cherwell will not escalate tickets correctly. Because of this, please connect with Heather for clarification on these tickets.

If users from the School of Medicine are having issues with Salesforce, you can have them email [e-mail].

Skype

Service Desk if you get a call for skype for the business not working you can do the following:

1. make sure to exit skype.
2. go into windows credential manager and delete anything that has SIP in it.
3. Re-sign into skype for business.

Also, recommend moving to teams since Microsoft has ended development for skype for business and is

EOL: https://docs.microsoft.com/en-us/skypeforbusiness/legal-and-regulatory/end-of-integration-with-3rd-party-providers

Slate

The CRM-Slate escalation path (Customer Relation Management) is almost always the correct path for most troubleshooting in the app.

The rare exception is IDM-related account issues.

When in doubt about a Slate ticket, connect directly with Krystal Fox and she can clarify what next steps should look like.

SPSS License

This link will actually come from OIT for CU Boulder, as they issue these licenses (https://oit.colorado.edu/software-hardware/site-licenses/spss). For assistance, contact [e-mail] or 303-735-4357Unfortunately, CU Denver OIT is not directly involved in SPSS licensing.

To install spss you will need authorization key (provided in an email after purchase). After install, make sure 'Run Authorization Wizard" is checked and supply the authorization key.

Is a Business School student having issues with SPSS?

Have them email [e-mail]

Skillsoft

UIS - Handles Skillsoft(note: if it is a login issue we can reset pw ) UIS Help Desk 303-860-4357

CW

Quick Classify: ID management Service: Provisioning

Category: UCD access

Team escalation: is IDM (identity management)

Titanium

Logins are managed by the Counseling Center 303-315-7270

https://www.ucdenver.edu/counseling-center

ScholarLYNX

Logins are local to ScholarLYNX if users have trouble logging in, direct them to email [e-mail]

SolidWorks

SolidWorks is licensed through the College of Engineering, Design, and Computing (CEDC), and due to the agreement with the vendor installation media and license keys are not provided to the Service Desk. Any requests for licenses, installation media, or assistance with installing the software need to be directed to the CEDC service center at [e-mail]. You can also refer folks to the CEDC software page.

PROCTORIO

The URL to download the proctorio browser plugin (which is needed for usage of this tool) is here: https://getproctorio.com/

After you've installed the plugin, you'll go to the course you want it implemented on, then select 'Settings' from the left-hand menu. Once in 'Settings' find the 'Apps' tab, and search for 'Proctorio' and select that option.

The 'Consumer Key' is as follows:

386dd14eff224ea98e388e35a7258170 The 'Shared Secret' is as follows:

f79d6dc787ef4ede96596b2223c93dc4

After you've done that, you should be all set. Below are some additional resources regarding Proctorio: General: https://proctorio.zendesk.com/hc/en-us/categories/200050300-General-Support

Professor support: https://proctorio.zendesk.com/hc/en-us/categories/200052095-Professor-Support Student support: https://proctorio.zendesk.com/hc/en-us/categories/200043139-Student-Support

To install Proctorio in your course:

• Go to Settings
• Click the "Apps" tab at the top
• Search for "Proctorio" and click the tile Click "+ Add App"
• Enter the following:
• Consumer Key: 386dd14eff224ea98e388e35a7258170 Shared Secret: f79d6dc787ef4ede96596b2223c93dc4 Click "Add App"
• Click the "Navigation" tab to add "Secure Exam Proctor (Proctorio) to the navigation pane

Oncore

email: [e-mail] their phone number is 303-724-1111

Project Professional

Computing Infrastructure is asking for a license proof of purchase, and computer name, then they can send a link for the install. Users can purchase the software via marketplace, CDW or Insight. It is helpful to also include which version the user purchased, 2019 pro or standard. Requests can be escalated to computing infrastructure.

PRiSM, FIMS, and Faculty Development

If you get calls about prism make sure they can login to the university systems first. Then direct them to som.ucdenver.edu and the black banner in the middle of the page make sure they click University of Colorado.. this is for the school of medicine.

Inplace

Managed by College of Nursing

Email: [e-mail] (303-724-1812)

Tenable 

securitycenter.ucdenver.edu

CW Escalation: Software/Applications > Other/misc > Incident > Security Ops

Smartsheet

Administered by the Med School Deans office

https://medschool.cuanschutz.edu/faculty-affairs/for-administrators/forms-letters-and-templates/smartsheet

Livetext

The School of Education uses Livetext

If students/faculty call about this tool, please direct them to SEHD IT Helpdesk 303-315-6350 or email: [e-mail]

eSirius

 https://esirius.researchadmin.ucdenver.edu/esirius3g/

If an user is unable to log in with their credentials and can access university platforms, please have them contact [e-mail] or IBC @cuanschutz.edu

Transfer Evaluation System (TES)

https://www.ucdenver.edu/docs/librariesprovider122/undergraduate-academic-advising/tes-user-instructions.pdf?sfvrsn=dd4debb9_2 Advising actually manages the transfer process for credits. Generally speaking, every school and college has their own advisors for this Undergraduate Academic Adivising Info: [e-mail] or 303-315-1940

Graduate Advising (Business School): [e-mail] or 303-315-8110 or 303-315-8111

GitHub

Direct all requests for GitHub Enterprise accounts to the DODA team: Software/applications > Other/misc > DODA