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Information Services Help Desk

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  1. CU Denver Anschutz Medical Campus
  2. Desktop Support

Desktop Support

General end user technology, data storage, and hardware support.

Useful Information (General)

  • Changing University Passwords
  • How to Change your University Password Remotely for Windows
  • A2E Access
  • Change University Password on MacOS
  • Complete Guide to Adding a Printer
  • DocuSign 101
See all 25 articles

Agent Help Articles

  • Connect to GlobalProtect VPN at sign-in screen
  • Setting up VMWare Horizon Client on MacOS
  • Software & Applications

Map to SOM Network Drive

  • Map SOM Network Drive in Windows 11
  • Map SOM Network Drive on MacOS
  • Map SOM Network Drive on Windows 10

VPN (Global Protect)

  • First Time Login to Global Protect before Windows (for Remote Users Only)
  • Fixing the "script on this page" error when connecting to GlobalProtect VPN for Windows
  • How to Re-install Global Protect (VPN) for PC
  • Install and Configure the VPN GlobalProtect

GBF Tech Articles

  • Connecting Monitors through a Docking Station
  • Accessing Microsoft Dynamics GP
  • GBF Conference Room Scheduling
  • Dell Dock Troubleshooting

Cancer Center

  • ODBC Connection Fix
  • Mapping and Trusted Locations Fix

Microsoft Outlook

  • Adding a Shared Mailbox to Outlook
  • Create a New Outlook Profile on Mac
  • Distribution Group Management
  • How to Manage 365 Group Members
  • Opening Shared Calendars in Outlook

OneDrive

  • Sharing Files in OneDrive
  • Using Microsoft OneDrive

Smartsheet Support

  • Creating a ticket for Smartsheet Support
  • Enabling Authentication for a Shared Form
  • Logging into a Form
  • Logging into Smartsheet
  • Sharing your Form
  • Smartsheet License Information

Zoom Help

  • Getting Started with Zoom
  • Joining a Zoom Meeting
  • Joining a Zoom Meeting by Phone
  • Scheduling a Zoom Meeting
  • Taking Attendance in Zoom
  • Zoom Features - How-To Videos

Radiology WFH

  • Radiology WFH User At-Home Setup and FAQ
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