CU Logo University of Colorado Anschutz Medical Campus
  • Webmail
  • UCD Access
  • Canvas

Information Services Help Desk

Providing High-Quality Customer Service for the CU School of Medicine
Sign in

  1. CU Denver Anschutz Medical Campus
  2. Desktop Support

Desktop Support

General end user technology, data storage, and hardware support.

Useful Information (General)

  • How to Change your University Password Remotely for Windows
  • Adding Addresses to a Konica Minolta Copier (DOP)
  • Change University Password on MacOS
  • Citrix Workspace Installation and Troubleshooting
  • Complete Guide to Adding a Printer
  • DocuSign 101
See all 21 articles

Agent Help Articles

  • Installing VidyoConnect for Children's Employees or for UCHealth Employees.
  • PHARM Konica Guide (Windows)
  • Setting up VMWare Horizon Client on MacOS

Map to SOM Network Drive

  • Map SOM Network Drive in Windows 11
  • Map SOM Network Drive on MacOS

VPN (Global Protect)

  • First Time Login to Global Protect before Windows (for Remote Users Only)
  • How to Re-install Global Protect (VPN) for PC
  • Install and Configure the VPN GlobalProtect

GBF Tech Articles

  • Connecting Monitors through a Docking Station
  • Accessing Microsoft Dynamics GP
  • GBF Conference Room Scheduling
  • Dell Dock Troubleshooting

Cancer Center

  • ODBC Connection Fix
  • Mapping and Trusted Locations Fix

Microsoft Outlook

  • Adding a Shared Mailbox to Outlook
  • Create a New Outlook Profile on Mac
  • Distribution Group Management
  • How to Manage 365 Group Members
  • Opening Shared Calendars in Outlook

OneDrive

  • Sharing Files in OneDrive

Smartsheet Support

  • Creating a ticket for Smartsheet Support
  • Enabling Authentication for a Shared Form
  • Logging into a Form
  • Logging into Smartsheet
  • Sharing your Form
  • Smartsheet License Information

Zoom Help

  • Getting Started with Zoom
  • Joining a Zoom Meeting
  • Joining a Zoom Meeting by Phone
  • Scheduling a Zoom Meeting
  • Taking Attendance in Zoom

Radiology WFH

  • Radiology WFH User At-Home Setup and FAQ
  • Contact Us
  • Website Feedback
  • CU System
  • Privacy Policy
  • Legal Notices
  • Accreditation
  • Employment
  • Give Now

© 2025  The Regents of the University of Colorado , a body corporate. All rights reserved.

Accredited by the Higher Learning Commission . All trademarks are registered property of the University. Used by permission only.