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  1. CU Denver Anschutz Medical Campus
  2. Desktop Support

Desktop Support

General end user technology, data storage, and hardware support.

Agent Help Articles

  • Disable HTTP Boot in the BIOS

Useful Information (General)

  • DocuSign 101
  • Getting Started with Your New PC
  • How do I update my Faculty Profile?
  • Reactivate or Add a New Device to Duo

Microsoft Applications

  • Accessing Microsoft Dynamics GP
  • Create a New Outlook Profile on Mac
  • Delegate Access (Share personal inbox and calendar)
  • How to Create a new Team and share files in SharePoint
  • How to Manage 365 Group Members
  • Install Office 365
See all 8 articles

CU Password

  • How to Change your University Password Remotely for Windows
  • Gaining access to the password manager 1Password
  • Change University Password on MacOS

Other Software

  • SOM ITSS Supported Software & Applications
  • Installing Adobe Acrobat (& Other Adobe Programs)
  • Citrix Workspace Installation and Troubleshooting
  • Installing VidyoConnect for Children's Employees or for UCHealth Employees.

GlobalProtect (VPN) and Remote Access

  • How to remote into a computer on the CU or UCH network
  • First Time Login to Global Protect before Windows (for Remote Users Only)
  • How to Re-install Global Protect (VPN) for PC
  • Install and Configure the VPN GlobalProtect

Map to SOM Network Drive

  • Map SOM Network Drive in Windows 11
  • Map SOM Network Drive on MacOS
  • Setting up VMWare Horizon Client on MacOS

Printers

  • PHARM Konica Guide (Windows)
  • Setup Account Tracking for Konica Printer on macOS
  • Windows: How to Reinstall a Xerox Printer with New Drivers
  • MacOS: How to Reinstall a Xerox Printer with New Drivers
  • How to Add a printer via IP address and Update the drivers (If needed)
  • Adding Addresses to a Konica Minolta Copier (DOP)
See all 7 articles

Jamf

  • Jamf Information - iPads
  • Jamf Information

Distribution Groups and Shared Mailboxes

  • Distribution Group Management
  • Adding a Shared Mailbox to Outlook

Hardware

  • Re-Pair Wireless Logitech and Dell Peripherals
  • Connecting Monitors through a Docking Station
  • Dell Dock Troubleshooting

AV and Conference Rooms

  • Using Conference Room AV Equipment (Cisco)
  • GBF Conference Room Scheduling

Cancer Center

  • ODBC Connection Fix
  • Mapping and Trusted Locations Fix for Access or Excel

Zoom Help

  • Getting Started with Zoom
  • Joining a Zoom Meeting
  • Joining a Zoom Meeting by Phone
  • Scheduling a Zoom Meeting
  • Taking Attendance in Zoom

Smartsheet Support

  • Creating a ticket for Smartsheet Support
  • Enabling Authentication for a Shared Form
  • Logging into a Form
  • Logging into Smartsheet
  • Sharing your Form
  • Smartsheet License Information

Radiology WFH

  • Radiology WFH User At-Home Setup and FAQ
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