Adding a Shared Mailbox to Outlook

This article will walk you through adding a shared inbox to Outlook on a Windows and Mac computer.

Adding a Shared Mailbox in Outlook (old version)

1) Open Outlook
2) Click on the “File” tab across the top
3) Click "Add Account"
4) Type in the name of the mailbox
5) Click “OK"
6) Click “Next”
7) Click “Finish"
8) Make sure the calendar is checked under "shared calendars"

Restart Outlook

OR

1) Open Outlook
2) Click on the “File” tab across the top
3) Click on “Account Settings” and select “Account Settings” from the drop down
4) Select your email address under the “E-mail” tab
5) Click on the “New” button
6) Type in the name of the mailbox
7) Click “OK"
8) Click “Next”
9) Click “Finish”
10) Make sure the calendar is checked under "shared calendars"

Restart Outlook

Adding a Shared Mailbox in Outlook (new version)

1. In the Folder pane on the left, right-click your account name (not Inbox or another folder).
2. Select “Add shared folder or mailbox” from the context menu.
3. In the pop-up window, type the name or email address of the shared mailbox.
4. Click “Add”.

The shared mailbox will now appear in your folder list under a section called “Shared with Me”

Adding a Shared Mailbox in macOS

1. Open Outlook on your Mac.
2. In the top menu, go to Outlook > Preferences.
3. Select Accounts.
4. Choose your email account from the list.
5. Click Delegation and Sharing.
6. Go to the Shared With Me tab.
7. Click the plus (+) button at the bottom.
8. Type the name or email address of the shared mailbox.
9. Select it from the list and click Add.
10. The shared mailbox should now appear in your folder pane.

If it doesn’t show up immediately, try restarting Outlook.

If you have any issues completing the steps in this article, submit a ticket to [e-mail] and a technician will reach out to assist.