Adding a Shared Mailbox to Outlook

This article will walk you through adding a shared inbox to Outlook on a Windows and Mac computer.

Adding a Shared Mailbox in Windows

1. Open Outlook
2. Click File
3. Click Account Settings
4. Click Account Setting (again)
5. Click New
6. Enter the email address for the shared inbox and click Next.
   If there are any other boxes, leave them blank.
7. You will be taken to either a CU Passport login box or an Outlook credentials box.
   1. If you receive the CU box, enter your University ID and password then click Login.
   2. If you receive the Outlook credentials box, remove the shared inbox email from the username box and enter your email and password. Check "Remember my credentials" and click OK.
8. Click Finish
9. Restart Outlook

Adding a Shared Mailbox in New Outlook 

1. On the left Navigation bar look for Shared with me
2. Right-click Shared with me and select Add shared folder or mailbox
3. Enter the address of the shared mailbox
4. The shared mailbox should now appear under Shared with me
5. To add the calendar, open the Calendar tab
6. Click on Add calendar 
7. Click Add from directory,
8. From the dropdown menu Please select an account to search from: select your email address
9. Enter the address of the shared mailbox in the next line then click Add
10. The calendar should now be under People's calendars 

Adding a Shared Mailbox in macOS

1. Open Outlook
2. Click Outlook in the menu bar (next to the Apple logo at the top of the screen)
3. Click Preferences
4. Click Accounts
5. Click the + icon in the bottom left then Open Shared Mailbox .
6. Enter the name of the Shared Mailbox in the search box.
7. Once the Shared Mailbox has been selected click Add
8. Click Ok
9. Close out of the Accounts box
10. Restart Outlook

If you have any issues completing the steps in this article, submit a ticket to [e-mail] and a technician will reach out to assist.