Create a New Outlook Profile on Mac

This article will walk you through creating a new profile in Outlook for Mac.

Before creating the new profile, please keep these things in mind:

1. Only create a new profile if you are certain your current profile is corrupt. Outlook for Mac downloads every email in your account when creating a new profile. This process takes up a lot of space on your computer.
2. Make sure to delete old profiles if you no longer need them. (See note above about space)

Creating a New Profile in Outlook for Mac

1. Close Outlook
   
   
2. Open Finder
   
   
3. Click Applications TIP: If Applications isn't listed on the left side, click Go in the menu at the top of the screen > click Applications
   
   
   
4. Right-click Microsoft Outlook and click Show Package Contents
   
   
5. Open the Contents folder
   
   
6. Open the SharedSupport folder
   
   
7. Open Outlook Profile Manager
   
   
8. Click the + button in the bottom left corner of the box
   
   
9. Enter a name for the new profile TIP: Outlook doesn't care what you name the new profile. Any name will do.
   
   
10. While the new profile is selected, click the 3 dot/circle icon and click Set as Default
    
    
    
11. Close out of Outlook Profile Manager and open Outlook to set up your email

Deleting an Existing Profile in Outlook for Mac

1. Open the Outlook Profile Manager (see steps 1-6 above)
   
   
2. Highlight the profile that you want to remove
   
   
3. Click the - button in the bottom left corner of the box
   
   
4. Click Delete

If you have any issues completing these instructions, open a ticket with SOM Information Services by emailing [e-mail]