GlobalProtect is the VPN software required to connect to the campus network ucdenver.pvt - Connecting to the campus network will allow you to access campus resources that require the campus network, such as network drives.
Please note, you must first complete and receive approval of the VPN Approval Form
before you can use GlobalProtect
Install GlobalProtect
If you have a CU-Issued computer, GlobalProtect is installed by default. If you need to install GlobalProtect, follow these steps. See Re-install Global Protect for more information
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- Visit the Remote Access VPN page for additional resources and guides
- Proceed to install the software via the prompts
Connecting to the VPN
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GlobalProtect should be available from the taskbar automatically when the computer starts.
Generally the icon is "hidden" on your taskbar, meaning you need to click the Show Hidden Icons
to see hidden icons. GlobalProtect's icon is a globe
that when hovered over displays the text "Not Connected"
If you don't see the icon in your taskbar, search for "GlobalProtect" in the start Menu and select.
When you left-click the icon in the taskbar, the following window will appear.
Click connect to be brought to the UCD Access credentials screen. Enter your credentials then approve via DUO. The GlobalProtect icon should then turn blueindicating that you are connected to the VPN and on the CU network.
Two portals exist, amc-vpn.ucdenver.edu and dc-vpn.ucdenver.edu
The UCH portal is vpn-gp.uchealth.org but only select users have access.
Try another portal if your connection is unstable. If you are missing a portal select the Manage Portals option from the dropdown, click the + symbol, and enter the missing portal.
Mac Security Permissions
If you're using macOS version 10.14.X or lower, you will need to complete the instructions below.
- Open System Preferences by clicking the Apple logo at the top of your screen then selecting System Preferences.
- Click Security & Privacy
- Under the General tab, there will be a blurb about allowing Palo Alto networks at the bottom of the box.
- Click the Lock button in the bottom left corner of the box
- Enter your computer password
- Click the Allow button
- Close System Preferences
- Open Global Protect
- Click the three-line/Settings icon in the top right corner
- Click Refresh Connection
Troubleshooting
If you see the message "Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running." Open Services (type services after clicking on the Start Menu) and make sure the PanGPS service is running. Otherwise, double-click PanGPS and select Start