To resolve common printing errors on Windows with the Xerox printer, follow these steps to reinstall the printer using Xerox's installation program instead of the built-in Windows "Add a printer or scanner" function.
*Note that this guide is primarily for C8200 Xerox Printers (8245 in this example), but should work with others.
1. Open the "Printers & scanners" section of Windows settings by searching the start menu for "printers"
2. If you have the printer installed, it is likely shown as "Xerox ModelName Model# (see screenshot). Click the > to the right of the printer, then click "Remove" in the upper right.
3. Download the Xerox Drivers installer. Here is the direct link for the most recent installer as of February 2025 for Windows 10 & 11.
4. Open the XeroxSmartStart file you downloaded (you will need to confirm the Windows popup):
5. Click "Agree" to start the installer. It may find some printers or it may be empty. In either case, click on "Don't See Your Printer?"
6. Type the IP Address of the printer (10.17.103.107 for the OB-GYN printer in RC2 outside of P15-3016) and click "Advanced Search." Most printers should have the IP Address on a label on the physical printer itself.
7. After it loads, if you see the model of your printer, you have typed the correct IP. Click "Install" and then "Done" to finish the process.
8. When you go to print, make sure you select the new printer:
Your printer should now be ready to go! Please contact IT if you run into any issues with this process.